The Define phase of the book covers process mapping and £owcharting, project charter development, problem solving tools, and the so-called 7M tools. Measure covers the principles of measurement, continuous and discrete data, scales of measurement, an overview of the principles of variation, and repeatability-and-reproducibility (RR) studies for continuous and discrete data. Analyze covers establishing a process base line, how to determine process improvement goals, knowledge discovery, including descriptive and exploratory data analysis and data mining tools, the basic principles of statistical process control (SPC), specialized control charts, process capability analysis, correlation and regression analysis, analysis of categorical data, and non-parametric statistical methods. Improve covers project management, risk assessment, process simulation, design of experiments (DOE), robust design concepts (including Taguchi principles), and process optimization. Control covers...